In order to obtain your refund, contact customer service by phone or mail at support@mycookcraze.com and obtain an RMA (Return Merchandise Authorization) number to place on your package and receive a prepaid label allowing you to send back your parcel without charges. Print and stick the label on the outside of the shipping package, and send the opened or unopened product back to our fulfillment center at the address listed below, within thirty (30) days of receiving the product

In order for your refund to be processed, the opened or unopened product must arrive at our fulfillment facility within thirty (30) days of receiving the product.

Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

Return addresses::

United Kingdom
• ALT1 - Milton Keynes, England - MK15 0DQ
• BHX1 - Rugeley, England - WS15 1LX
• BHX2 - Coalville, England - LE67 1FB
• BHX3 - Daventry, England - NN11 8QL
• BHX4 - Coventry, England - CV5 9PF
• BHX5 - Rugby, England - CV23 0XF
• BHX7 - Hinckley, England - LE10 3FF
• BRS1 - Bristol, England - BS35 4DJ
• CST9 - Stoke-on-Trent, England - ST4 8ZR
• DBS2 - Avonmouth, England - BS11 0YH
• DXS1 - Sheffield, England - S4 8AL
• EMA1 - Derby, England - DE74 2BB
• EMA3 - Nottingham, England - NG16 3UA

Germany
• BER3 - Brieselang, Brandenburg - 14656
• BRE2 - Großenkneten, Lower Saxony - 26197
• CGN1 - Kobern-Gondorf, Rhineland-Palatinate - 56330
• DTM1 - Werne, North Rhine-Westphalia - 59368
• FRA1 - Bad Hersfeld, Hessen - 36251
• HAM2 - Winsen, Lower Saxony - 21423
• LEJ1 - Leipzig, Saxony - 4347
• STR1 - Pforzheim, Baden-Württemberg - 75177

France
• BVA1 - Boves, Hauts-de-France - 80440
• CDG7 - Senlis, Hauts-de-France - 60300
• LIL1 - Lauwin-Planque, Hauts-de-France - 59553
• LYS1 - Sevrey, Bourgogne-Franche-Comté - 71100
• MRS1 - Montélimar, Auvergne-Rhône-Alpes - 26200
• ORY1 - Saran, Centre-Val de Loire - 45770
• XOR1 - Lisses, Île-de-France - 91090

Spain
• BCN1 - El Prat de Llobregat, Barcelona - 8820
• BCN3 - Castellbisbal, Barcelona - 8755
• MAD4 - San Fernando de Henares, Madrid - 28830
• SVQ1 - Dos Hermanas, Sevilla - 41703
• XESA - Alovera, Guadalajara - 19208

Italy
• BLQ1 - Castelguglielmo, Veneto - 45020
• FCO1 - Fara in Sabina, Lazio - 02032
• LIN8 - Casirate D’adda, Lombardy - 24040
• MXP3 - Vercelli, Piedmont - 13100

Poland
• KTW1 - Sosnowiec, Silesian Voivodeship - 41-208
• POZ1 - Sady, Greater Poland Voivodeship - 62-080
• WRO1 - Bielany Wrocławskie, Lower Silesian Voivodeship - 55-040 Czech Republic
• PRG2 - Dobroviz, Středočeský kraj - 25261